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GitHub Connection Issues for Graph Uploads
GitHub Connection Issues for Graph Uploads
Updated over 2 weeks ago

Introduction

This article will document the steps if you cannot see the complete list of organizations in your GitHub account when creating graphs. This issue may arise if the necessary permissions were not granted to all organizations when GitHub requested them.

Steps to Resolve the Issue

Step 1: Verify Permissions in GitHub

  • Access GitHub Application Settings:

  • Review Connected Organizations:

    • Check if all the necessary organizations are listed in the authorized applications section.

  • Grant Permissions to Missing Organizations:

    • If any organization is missing, click on "Grant" for the missing organization.

Step 2: Reload the Graph Creation Page

  • Reload the Page:

    • After granting the necessary permissions, the user should reload the page where graphs are created to ensure the changes take effect.

Step 3: Verify Connected Applications

  • Review Connected Applications:

    • You can see all authorized applications in the connected applications section on GitHub. In some cases, you may see two similar applications, one with an uppercase "C" and another with a lowercase "c."

  • Identify the Correct Application:

    • The correct application should have the proper "Owned by" information. If the correct application is "Owned by Someone," the user should ensure they use it.

Conclusion

In summary, if you cannot see an organization in GitHub when attempting to upload graphs, you should verify and grant the necessary permissions through the application settings in GitHub. Additionally, identify and use the correct application in case duplicates appear. This article provides a clear and structured guide to resolving these issues and improving the user experience.

If you have any questions or need further assistance, please do not hesitate to contact us. We hope this guide has been helpful!

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